Customer Service Supervisor

Our Member Relations Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player, passionate about customer service and keen to work in a travel-related environment. You will also need to have the confidence and experience to deliver training sessions to Members in a public, group forum.

Work Location:

Nusa Dua - Bali

Responsibilities:

·         Assist Members with enquiries and concerns via telephone, email or letter 

·         Respond to written and verbal complaints and escalated emails

·         Assist with the administration and represent the company as the Host at Member events and activities 

·         Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner 

·         Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule 

·         Assist Manager in managing property and supervision of rooms

Requirements:

·         A minimum of 4 (four) years of progressive responsibility in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR).

·         Service oriented and must have a strong dedication to customer satisfaction 

·         Strong leadership, analytical, organizational, interpersonal and time management skills

·         Result oriented with strong personal drive

·         Proactive, with excellent communication skills to encourage teamwork, professionalism and respect

·         Able to work hard in high pressure environment and flexible with working hours

·         Computer literate

·         Excellent in spoken and written English

Our organisational complexity, and dynamic structure make this a challenging yet rewarding role. If you have the necessary requirements, experience and a proactive nature please send your comprehensive resume, expected salary and recent photograph